In the event of a dispute, any consumer residing in Portugal and in the European Union may exercise their right of complaint to an official, third party and impartial entity. In this context, WM WARREN MARRISON provides all the information so that you can exercise your right to complain.
If for some reason you are dissatisfied with the purchase made in our online store, you can resort to an Alternative Dispute Resolution Entity (RAL) for consumption, as shown in the list below:
Lisbon Consumer Dispute Arbitration Center
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
CNIACC - National Center for Information and Arbitration of Consumer Disputes
European Commission
You can also formalize your complaints and complaints regarding purchases made in our online store, contacting WM WARREN MARRISON via the email wmarrison2023@gmail.com or the helpline +351961236303 (national mobile network), available on weekdays from 10am to 6pm.
To find out more about these processes, we also suggest consulting the Direcção-Geral do Consumidor website: www.consumidor.pt .
What is Alternative Consumer Dispute Resolution?
This is a mechanism that allows all consumers to resort to official entities that can help resolve any conflict with a merchant entity, without first having to open a litigious process in Courts.
These entities act as intermediaries between the consumer and the trader who is the subject of the complaint. The intermediary can impose a solution on both parties, or try to bring them together so that a solution can be reached. Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.
